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Class
Abstracts
Effective SOW Development - Manny Rodriguez, PMP® , C.P.M
Course Description:
The Statement of Work (SOW) is the mechanism
used when purchasing products and/or services to satisfy organizational
needs. The SOW is read and interpreted by personnel with diverse
training, background, and experience in such fields as engineering,
science, accounting, law, contracting, and project management.
Careful drafting of the SOW is, therefore essential.
This course will provide guidance, instructions and references
for the preparation of statements of work for any environment
or project. Although it will provide coverage for statements
of work in general, the content also emphasizes the use of Performance
(Based) Work Statements (PWS). As a general policy many organizations
require that all contracts account for PWS and focus on outcomes
or results versus methods of performance or processes. Acquisition
reform is striving to reduce risk by using performance-based
specifications and standards, which make the contractor responsible
for providing the product/service requested, assuming the risk
for meeting performance requirements, and seeking innovations
to efficiently and effectively achieve performance objectives.
The course will also discuss the importance of giving the contractor
greater latitude for determining methods of performance, with
more responsibility for performance quality. Coupling the PWS
concept with a clear and concise SOW will lead to more cost-effective
acquisitions and better value for all types of customers.
Course Objectives:
At the end of this course, class participants
should be able to identify and document as part of the SOW:
• Generally required background information
• Objectives to be met
• Tasks and specific work
• Deliverables and delivery schedule
• Place of performance
• Period of performance
• Appropriate and unambiguous language
Biography:
Manny's
focus is the transformation of business needs into successful
ventures through the use of proven project management tools
and techniques. He is an experienced instructor, consultant
and advisor, having done work in the US, Mexico, Spain, Brazil,
Australia, Canada and Puerto Rico. His experience expands 20
plus years in the interralated disciplines of telecommunications
engineering, project management, procurement, organizational
design and development, process engineering, quality management
and project team facilitation. He has held numerous management
positions including Senior Director of Operations with responsibilities
ranging from multi-disciplilne, multi-million dollar projects
utilizing internal and external resources. Manny's accomplishments
include:
- Teaching
over 4,000 students, maintaining an overall satisfactory rating
greater than 90 percent
- Negotiating,
formulating and managing contracts with extraordinary requirements,
capital budget purchases and system enhancements
Manny
has a BS in Management from Barry University and a Master's
Certificate in Project Management from George Washington University.
He is a Project Management Professional (PMP® ) and a Certified
Prchasing Manager (C.P.M).
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PMO
- Does My Organization Need One?– Peggy Joyner, MBA, PMP®
A Program Management Office (PMO) is an effective
approach for organizations to enhance their ability to achieve
strategic and operational results. Understanding the fundamental
aspects of traditional PMOs and which compoents will fit given
the organizational context is a challenge. This course is designed
to give participants an overview of the basics of PMOs, their
functions, and implementation considerations. By the end of
the course, each participant will be able to:
- Discuss the functions and critical success
factors of a PMO
- Describe four PMO models
- Evaluate organizational factors for consideration
in selecting the appropriate model for an organization
- Develop a PMO implementation plan
- Identify upcoming trends from PMOs
Biography:
Peggy Joyner has completed a 34 year career with the State
of Georgia and begun a second career consulting on Project,
Program and Portfolio Management Offices and organizational
IT Governance. During her last 5 years with the Sate, she was
Director of the Office of Program Management for the Georgia
Technology Authority with the responsibility of providing oversight
and program management of all Georgia technology projects exceeding
$1 million. During this time, she spearheaded the development
of activities to implement IT Governance for the State along
with activities to increase project management competencies
for all State of Georgia project managers. Currently, Peggy
is on assignment at the Centers for Disease Control and is leading
a project team defining and implementing refinements to their
IT governance including the development of a project management
framework.
Peggy holds an MBA from Georgia State University and a BBA in
Computer Information Systems from Clayton College and State
University. She obtained her Project Management Professional
(PMP) certification in October 2001 and has been an active member
of the Project Management Institute since 2000. Peggy has her
own consulting company focusing on program and project management
services and training.
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IT
Governance - Peggy Joyner, MBA, PMP®
Course Description:
Information, and the technology that supports
it, represents a very valuable asset for most organizations.
Industry best practices and research indicate that successful
organizations recognize the benefits of their information resources
and use them to drive the accomplishment of their missions.
In order for this to occur, there must be effective information
technology governance processes including the appropriate structures
and resources.
There are many driving forces for organizations
to develop, refine, and implement effective governance for information
resources. Several of these drivers include:
· The need for systems to be interoperable within and
outside organizations
· Rapidly growing complexities in information systems
and technologies
· Budget pressures with greater information system needs
Research on the topic of IT governance suggests
that organizations that implement effective governance for their
information resources would have a greater ability to meet the
organization’s mission. Studies indicate effective governance
provides a decision making structure that focuses on ensuring
information resource strategies are aligned with the overall
organization’s strategy and that the appropriate balance
of investments are made. Specific benefits that may be derived
include:
· Greater information resources alignment with business
needs
· Broader strategic planning coordination
· Improved efficiency, effectiveness and interoperability
· Greater agility for meeting demands with a quicker
response
Course Objectives:
At the end of this course, class participants
should be able to:
· Identify the 5 key components to IT Governance
· Identify IT governance functions
· Discuss the characteristics of successful IT Governance
· Understand the potential roles of a PMO in IT Governance
Biography:
Peggy Joyner has completed a 34 year career with the State
of Georgia and begun a second career consulting on Project,
Program and Portfolio Management Offices and organizational
IT Governance. During her last 5 years with the Sate, she was
Director of the Office of Program Management for the Georgia
Technology Authority with the responsibility of providing oversight
and program management of all Georgia technology projects exceeding
$1 million. During this time, she spearheaded the development
of activities to implement IT Governance for the State along
with activities to increase project management competencies
for all State of Georgia project managers. Currently, Peggy
is on assignment at the Centers for Disease Control and is leading
a project team defining and implementing refinements to their
IT governance including the development of a project management
framework.
Peggy holds an MBA from Georgia State University and a BBA in
Computer Information Systems from Clayton College and State
University. She obtained her Project Management Professional
(PMP) certification in October 2001 and has been an active member
of the Project Management Institute since 2000. Peggy has her
own consulting company focusing on program and project management
services and training.
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ITIL
V3, What It Means to PM– Chuck Spencer
As an IT
project manager you are intricately involved with processes,
and most projects are intended to improve a business process.
You have a rock-solid project management methodology, but what
about the standard IT processes? Are they in your purview or
do you just hand off the system once it is developed? The Information
Technology Infrastructure Library (ITIL) is a set of concepts
and techniques for managing IT Infrastructure Services. ITIL
V3 is the latest release of this valued framework and brings
with it new approaches to managing IT Services beginning with
the development of the Service Strategy, the design of IT Services,
the transition from service design to production, day to day
operations, and continuous process improvement. Project Managers
who have experience with the entire IT life-cycle, and understand
how ITIL V3 can improve IT Services using the Service Management
Life-cycle are more valuable to an organization from a business
perspective.
This course
will provide you with insight into the history of ITIL, how
it is currently structured, and the core Service Management
processes and activities that make up the Service Life-cycle.
As well, you will learn what is required to achieve certification
and the varying levels of certification available to you. If
you already have ITIL V2 experience and/or certification, you
will still find this course valuable in understanding the differences
between V2 and V3.
At the end of this course, class participants should be able to:
-
Understand what ITIL V3 is and how it came to be.
-
Understand and be able to explain the ITIL Service Lifecycle.
-
Understand the role of Project Management within ITIL V3.
-
Understand how ITIL Certification is structured what is required
to achieve certification at each level.
- Determine
their course of action to gain ITIL Certification.
Whether
you just want to know more about ITIL V3 or need to determine
whether or not to pursue certification, this course is for you!
Biography:
Chuck Spencer is a seasoned
veteran with an ITIL Service Manager’s Certification in
ITIL Version 2 and has completed the V3 Bridge to qualify him
for Expert Certification. (Certification pending validation
of credits through EXIN) Chuck has extensive IT process improvement
and project management experience and has worked for companies
such as ATT, EDS, MCI Systemhouse, Diamond Technologies, Cambridge,
ACS and FNIS. Chuck is a member of ITSMF.
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Managing
Across Cultures– Andrew Gurbaxani, PMP®
Projects in many industries are increasingly
being performed on a global basis by virtual teams. The lack
of direct personal contact between project team members, who
may or may not have the same employer and almost certainly operate
in different cultural and work environments, can lead to project
execution issues.
This situation emphasizes the criticality of sensitizing project
managers to the nuances of the various cultural environments
in which the project is being executed. For example, different
cultures place varying emphases on important factors such as
age and gender. While in an ideal world such factors would not
matter, in the real world they do, especially when managing
a culturally-diverse project team.
This class will address both the problems associated with managing
projects across cultures, as well as provide some insights into
how to address common issues that emerge when executing projects
globally.
Learning Objectives:
Identify the challenges
of “managing across cultures” and define the specific
parameters that lead to those challenges (e.g., age, gender,
language, customs, etc.)
- Present case studies regarding
specific situations commonly encountered by project managers
with global, virtual teams, and explore the various options
for resolving the situation in the most productive and amicable
manner.
- Summarize the learnings from
the case studies, and present some general “rules of
the road” for managing global, culturally-diverse project
teams.
Biography:
Mr. Gurbaxani has 20+ years of experience as
a technology project manager and consultant. He has worked for
the past 10 years as a program manager and consultant in the
customer service / technical support areas. He has worked with
a number of Fortune 500 companies in a wide variety of industries
to help them implement state-of-the-art contact center technologies
and improve operational efficiencies. His most recent experiences
have been with customers in the digital broadband (telecom/cable),
hospitality, and professional services industries.
His specialty is helping these managers measure
their organization’s baseline performance, use those measures
to suggest tactical and strategic improvement initiatives, implement
new technologies and processes aimed at realizing operational
improvement, and establish as well as achieve targeted improvement
metrics. During the past eight years working for leading customer
service software vendors, he has successfully delivered multiple
implementations making extensive use of offshore development
resources (primarily in India). He has written numerous articles
in the technology area, most recently “Measuring Global
Project Performance and Value” for the Atlanta PMI Professional
Development Day meeting (August, 2006).
Mr. Gurbaxani has a MS in Management from the
MIT Sloan School and a MS in Electrical Engineering from Stanford.
He has been a certified PMP® since 2001. He is also a member
of Atlanta Telecom Professionals (ATM), MIT Enterprise Forum,
and CRM Association of Atlanta.
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Managing
Risk: A Question of Balance – Rich Maltzman, PMP®
Some contend that a project manager’s core work is as
the risk manager of the project. Even if you don’t believe
that, it’s clear that as a PM you constantly deal with
risk. Using the concept and theme of balance throughout,
this course takes the participant through the processes of risk
management – risk planning, risk identification, risk
analysis, risk response, and monitoring and control of risk
– never losing sight of the project context. Peppered
with class discussions to get the most from the attendees’
varied backgrounds (and to provide more balance!) it is also
enhanced with interactions that engage all participants. This
journey through the world of uncertainty will reinforce basic
risk courseware you may have had and will leave you with some
thought-provoking concepts but also with down-to-earth tools
to use on real projects.
At the end of this course, class participants should be able
to:
1. Gain a deeper, more integrated understanding of
how risk affects a project
2. Translate this into how this affects the planning of their
projects
3. Collect, understand, and use advice and tools for risk identification
4. Improve their capabilities in risk analysis
5. Expand their capabilities of developing effective risk responses
6. Reaffirm the importance of continuing, ongoing risk management
Biography:
Rich Maltzman, PMP, has been an engineer
since 1978 and a Project Management supervisor since 1988, including
a recent 2-year assignment in The Netherlands in which he built
a team of PMs overseeing deployments of telecom networks in
Europe and the Middle East. His project work has been diverse,
including projects such as the successful deployment of the
entire video and telecom infrastructure for the 1996 Summer
Olympic Games in Atlanta, to the 2006 integration of the PMOs
of two large merging corporations. As a second, but intertwined
career, Rich has also focused on consulting and teaching, having
developed curricula and/or taught at:
- Boston University's Corporate Education
Center
- Merrimack College
- Northern Essex Community College
- University of Massachusetts - Lowell
Rich has also professionally developed PMP-exam
prep courseware, including exams and books. He even edited
and was "the voice" for a set of 8 Audio CDs - a major part
of a PMP prep course for an international company, for whom
he has also facilitated PMP exam study groups. Rich was
selected for the Modeling Team for the 4th Edition PMBOK Guide
to be published by PMI in 2008, and contributed to the chapters
on Quality and Risk.
Currently, Rich is Senior Manager, Learning
and Professional Advancement, at the Global Program Management
Office of a major telecom concern.
Rich’s educational background includes
a BSEE from the University of Massachusetts, Amherst, and
an MSIE from Purdue University. In addition, Rich has
a mini-MBA from the University of Pennsylvania's Wharton School
and a Master's Certificate in international business management
granted jointly from Indiana University's Kelley School of Business
and INSEAD of France. From a Project Management standpoint,
Rich received his PMP in 2000 after earning the Stevens Institute's
Master's Certificate in 1999. He has presented papers
on Project Management at conferences in Huizen, The Netherlands,
Mexico City and Long Beach, California.
Rich is currently co-authoring a book with
Ranjit Biswas, PMP, entitled "The Fiddler on the Project", a
portion of which is being collaboratively written on the web
via a wiki,
and posts regularly on his blog, Scope
Crêpe.
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Two Highly Effective Tools to Successful Project Results!
– Kathleen King, PMP®, CPM
Overview: There are many projects within a
corporation that must be managed by personnel that do not have
Project Manager training. This seminar will show how the individuals
tasked with managing a project to its successful conclusion
can use two tools that will effectively increase the success
rate by 50% at least! Taken directly from Project Management
“Best Practices”, these tools are easy to use and
implement within the structure of any project.
Agenda: In this highly interactive workshop
we will cover
- Understanding why these tools will increase effectiveness
- The 5 key pieces information that MUST be known prior to
beginning a project
- How to deal with specific challenges in getting the information
needed
- Hands on development of the work papers required
- A “never fail technique to get teammates to work
together on planning and owning the details of the project
- Resource, Task and Time requirements ready for input into
your tracking tool
Biography:
Kathleen King, PMP, CPM, is the owner of SpiritForce,
LLC. SpiritForce, LLC, offers a broad range of Project Management
topics, with emphasis on the “Soft Skills” of leadership
skills, team building and organizational development as well
PMP Exam Prep courses and boot camps. Kathleen held the position
of Director of the Project Management Office, which she founded,
at a $700M multi-national corporation for a number of years.
She was personally responsible for many corporate-wide projects
such as acquisitions, corporate websites, Sarbanes Oxley compliance,
Global Y2K readiness and many others. Through these experiences,
she has honed her skills of people management to assist teams
to work better together, help organizations realize the full
benefit of the deliverables that are produced and leverage employee
growth. As a licensed neutral in the state of Georgia, Kathleen
is a professional mediator for all types of cases.
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How
to Turn Conflict into Collaboration – Kim Freedman, PMP®
Course Description:
Every project has stakeholders, and when you have stakeholders
with competing needs, you are going to have conflict. Conflict
is not "bad," in fact it can be beneficial if seen
as an opportunity for improving project communication and leading
to better problem solving. However, conflict does need to be
recognized, managed effectively, and resolved. This class examines
the causes of conflict, typical responses, and the process of
conflict resolution. Through lecture and exercises, you'll learn
how to turn conflict into collaboration by surfacing the issues
creating the conflict, promoting a win-win scenario, and obtaining
a commitment to action. The Knowledge Area and Processes covered
in this course are: Project Human Resource Management, Develop
Project Team, and Manage Project Team.
Course Objectives:
At the end of this course, class participants should be able
to:
• Define conflict
• Discuss the impact of conflict on a project
• Identify your preferred conflict style
• Describe the primary causes of conflict
• Name the conditions and skills needed to mediate conflict
effectively
• List the steps in conflict resolution
The cost of the course includes a $15 independent assessment
fee.
Biography:
Kim Freedman has over 20 years of experience
managing people, projects, and business operations - primarily
within IT companies such as EDS, Sapient and ACS. In addition
to the PMP® designation, Kim has a professional certification
in Human Resource Management and has worked as an HR Director
and corporate trainer. She earned an undergraduate degree in
Nursing from the University of Texas at Austin and an MBA degree
with a concentration in Management and Organization Development
from Georgia State University. She also received professional
coach training through the Coaches Training Institute (CTI).
Kim is the owner of Catalyst Leadership Coaching, LLC, which
uses customized training programs and one-on-one coaching to
help businesses develop effective leaders and productive teams.
Kim also offers personal development coaching to professionals
who want to make more conscious choices and achieve their career
and life goals through deliberate and inspired action. Kim is
a member of the International Coach Federation and serves on
the Board of Directors for the Georgia Coach Association. She
is also an active member in the following professional organizations:
Technology Association of Georgia, Women In Technology, and
the Society for Human Resource Management—Atlanta chapter.
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Managing
Stakeholder Expectations- The Key to Project Success–
Diane D. Miller, PMP®
Managing to the triple constraint may be important, but true project
success is measured by stakeholder satisfaction. In this class
you'll learn how to manage the expectations of project stakeholders
by following a simple Plan-Do-Check-Act formula. Solve your current
project communication challenges by developing the framework for
a realistic plan that you can begin executing when you get back
to the office.
Using a combination of information sharing and relevant exercises,
we will review the foundational project management skills needed
to effectively manage stakeholder success. Each participant
will build their own stakeholder analysis and stakeholder management
plan based on a current real-world challenge or a challenge
faced in the past. Using this same scenario, we will explore
and practice techniques to effectively execute your plan. Then
we will discuss ways to make sure you stay on track. You will
leave this class armed with an actionable plan and the skills
needed to successfully execute.
And just to keep us honest…
For those studying for the PMP exam (or that need a little refresher),
the materials that we cover will be cross referenced back to
the PMBOK.
By the end of this class, participants will:
-
Understand the purpose of a Stakeholder Analysis (Communications
Requirements Analysis).
-
Have created a Stakeholder Analysis (Communications Requirements
Analysis).
-
Understand the purpose of a Stakeholder Management Plan (Communication
Management Plan).
-
Have created a Stakeholder Management Plan (Communication
Management Plan).
-
Be aware of various techniques to execute a stakeholder management
plan. (Communication Management Plan)
-
Have practiced techniques to execute a Stakeholder Management
Plan (Communication Management Plan)
-
Be aware of techniques to evaluate a Stakeholder Management
Plan (Communication Management Plan).
-
Be conscious of the need to take action for continuous improvement
in stakeholder management.
-
Understand that stakeholder management occurs throughout the
life a project.
Biography:
Diane D. Miller is a Principal at Satori Consulting,
Inc. where she plays an integral part in the development of
this innovative business. In this role, Diane is responsible
for planning major projects, managing client relationships and
establishing project standards for Satori. Diane also actively
consults on process improvement engagements and works closely
with clients to effectively manage organizational change.
Diane is a career project management professional with more
than 17 years experience working with companies to define and
achieve business objectives. Prior to joining Satori, Diane
led the Information Technology PMO for Coca-Cola Enterprises.
In this role, she was instrumental in shaping the project management
practices used to execute multi-million dollar projects and
in managing the overall project portfolio. Earlier in her career,
Diane held several consultancy positions with companies like
Rare Medium, Cambridge Technology Partners and EDS. Her strong
project management skills coupled with a solid foundation of
business experience and an IT background have enabled Diane
to successfully introduce and execute innovative business solutions
to a variety of clients which include: The Ritz Carlton, BellSouth,
Comcast, Blue Cross Blue Shield, Temple University and Mars
Inc.
Throughout her career, Diane has helped colleagues improve
their project management skills and increase their overall project
delivery effectiveness through a combination of training and
coaching. She also taught aspiring student project managers
the science and fine art of Project Management at The Art Institute
of Atlanta. Diane now continues this passion for teaching by
working with EPM Solutions to deliver training to project managers
ready to take their project management skills to a higher level.
Diane is a certified Project Management Professional (PMP®)
that has earned a Masters Certificate in Project Management
from Regis University and a Bachelors of Science in Management
Information Systems from Syracuse University.
Although a native New Yorker at heart, Diane now lives with
her family in Atlanta, GA.
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Project
Managers are from Mars, Project Resources are from Venus–
Andrew Gurbaxani, PMP®
In many cases, Project Managers are PMP® -certified, eminently
qualified and experienced, and yet their projects fail. Why? It
is often due to "relationship issues which stem from a "failutre
to communicate" (sound familiar?) If communication in one form
or another is 90% of the PM's job, how can they do a better job
of it?
This is not a touchy-feely "I'm OK, You're OK" seminar. We are
going to get into the nitty-gritty of project communications and
resource management, with a focus on the real-world implications
for PMs. For example, how do you interview project resources and
gain reassurance that they will not ultimately fail you? How do
you get total strangers on board, motivated, and working hard
for you? How do you know how to pay and reward them for their
efforts, and when? How do you manage the inevitable interpersonal
conflict, create team spirit, and improve morale? How do you know
when to let project resources go (legally) and under what circumstances?
While PMs are motivated by "hard" goals (e.g., getting signoff
on deliverables, executing tasks within project budget and schedule),
project resources are often motivated by "soft" goals (e.g., the
project experience, skills development, networking for their next
gig). Can "Mars" and "Venus" find a way to work together for the
benefit of the project?
Biography:
Mr. Gurbaxani has 20+ years of experience as
a technology project manager and consultant. He has worked for
the past 10 years as a program manager and consultant in the
customer service / technical support areas. He has worked with
a number of Fortune 500 companies in a wide variety of industries
to help them implement state-of-the-art contact center technologies
and improve operational efficiencies. His most recent experiences
have been with customers in the digital broadband (telecom/cable),
hospitality, and professional services industries.
His specialty is helping these managers measure their organization’s
baseline performance, use those measures to suggest tactical
and strategic improvement initiatives, implement new technologies
and processes aimed at realizing operational improvement, and
establish as well as achieve targeted improvement metrics. During
the past eight years working for leading customer service software
vendors, he has successfully delivered multiple implementations
making extensive use of offshore development resources (primarily
in India). He has written numerous articles in the technology
area, most recently “Measuring Global Project Performance
and Value” for the Atlanta PMI Professional Development
Day meeting (August, 2006).
Mr. Gurbaxani has a MS in Management from the MIT Sloan School
and a MS in Electrical Engineering from Stanford. He has been
a certified PMP® since 2001. He is also a member of Atlanta
Telecom Professionals (ATM), MIT Enterprise Forum, and CRM Association
of Atlanta.
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Unlock
Your Project Team's Potential Through Coaching - Kim Freedman,
PMP®
Do
you want to maximize the productivity and efffectiveness of
your project team? Try coaching them! The best Project Managers
use coaching skills to guide individual team members to achieve
extraordinary results. In this class you'll learn more about
this thing called coaching and discover how it is similar and
different from mentoring. You'll be introduced to coaching
models, explore the basic skill set for coaches and mentors,
get an opportunity to practice some coaching/mentoring skills,
and much more. You'll also leave the class with practical strategies
for coaching others to set goals, develop action plans, and
obtain desired results.
Biography:
Kim Freedman has over 20 years of experience
managing people, projects, and business operations - primarily
within IT companies such as EDS, Sapient and ACS. In addition
to the PMP® designation, Kim has a professional certification
in Human Resources and has worked as an HR Director and corporate
trainer. She earned an undergraduate degree in Nursing from
the University of Texas at Austin and an MBA degree with a concentration
in Management and Organization Develoment from Georgia State
University. She also received professional coach training through
the Coaches Training Institute (CTI). Kim is the owner of Catalyst
Leadership Coaching, which uses customized training programs
and one-on-one coaching to help businesses develop leaders who
deliver outstanding results. Kim also offers personal coaching
to professionals who want to achieve their life and career goals
in the quickest time possible.
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Managing
Project Risk - Manny Rodriguez, PMP® , C.P.M
This
course is designed to give the participant a thorough understanding
of risks in projects. The course will take the participants
through the process of risk identification, evaluation and mitigation
planning for each risk identified. This seminar will serve as
a footing and guide to manage an effective project, keeping
within the confines of the triple constraints. In addition,
this course visits financial impacts as the result of negative
and positive risk outcomes.
Biography:
Manny's
focus is the transformation of business needs into successful
ventures through the use of proven project management tools
and techniques. He is an experienced instructor, consultant
and advisor, having done work in the US, Mexico, Spain, Brazil,
Australia, Canada and Puerto Rico. His experience expands 20
plus years in the interralated disciplines of telecommunications
engineering, project management, procurement, organizational
design and development, process engineering, quality management
and project team facilitation. He has held numerous management
positions including Senior Director of Operations with responsibilities
ranging from multi-disciplilne, multi-million dollar projects
utilizing internal and external resources. Manny's accomplishments
include:
- Teaching
over 4,000 students, maintaining an overall satisfactory rating
greater than 90 percent
- Negotiating,
formulating and managing contracts with extraordinary requirements,
capital budget purchases and system enhancements
Manny
has a BS in Management from Barry University and a Master's
Certificate in Project Management from George Washington University.
He is a Project Management Professional (PMP® ) and a Certified
Prchasing Manager (C.P.M).
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Project/Program
Metrics and Dashboards – Mike Hayes, PMP® , M.S.
During a large project/program, a vast amount of project data
is collected. It is the project manager’s responsibility
to collect the appropriate project data and display the information
that paints the correct picture of the project/program.
This picture can tell you stories of
high dollars, great risk, or unrealistic staffing requirements.
Utilizing the correct project metrics will allow you, the project
manager, to keep your finger on the pulse of your project and
provide you with the data to communicate the status of the project
to your Stakeholders. This seminar will explore a variety of
project metrics to fit your project’s needs, and to build
dashboards from them.
At the end of this course, class participants
should be able to:
• Understand the distinctions between a project and program
• Identify specific metrics to capture and track for projects
• Implement a step by step process for defining metrics
• Evaluate metric data over time to identify correlations
and trends
• Understand the application of Earned Value techniques
in metric report
• Understand the value and objectives of a project/program
dashboard
• Understand the keys to a successful dashboard
• Develop a customized dashboard for their
specific project
Biography:
Mike Hayes has over 19 years of experience in
software development life cycle processes, including project
and program management. Mike has successfully delivered large
projects for a wide range of customers, including the USAF and
State of Georgia. In addition to his government industry experience,
Mike has experience within the Telecommunications and HealthCare
industries. One of Mike’s proudest achievements was his
development and delivery of the Accreditation Badging System
for the 1996 Atlanta Olympic Games.
As a Service Delivery Manager for Keane Inc., an international
IT consulting company, Mike developed a strong background in
all phases of project management, from presales support, to
proposal development, to implementation, and beyond. Mike also
brings 15 years of active duty Air Force experience to the classroom.
Over the past 2 years Mike has developed an extremely successful
track record in preparing experienced Project Manager for the
PMP certification exam.
Mike earned a Bachelors in Computer Science from the University
of South Florida and a Masters in Computers & Information
Science from Troy State University. He lives in Marietta, GA
with his wife and two teenage boys.
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The
BA Versus PM Struggle – Robin Tracy, PMP®, CBAP
How
many times are we, as Project Managers, asked to wear multiple
hats? In today's business environment company's expect more
than just one skill set for their money. This class will help
those who are asked to wear the hat of Business Analyst and
Project Manager by clearly defining what each role is in an
IT project, as well as provide useful templates for participants
to use in their daily jobs. The class includes a demonstration
using MS Project and Requisite Pro that shows shortcuts to creating
project schedules. The attendees will leave this interactive
class understanding both the BA and PM roles as well as when
to "wear which hat" to be most effective.
Biography:
Robin Tracy is the President of Advanced Solutions
Consulting, Inc. currently on assignment at the Centers for
Disease Control in Atlanta, GA managing multiple projects for
the National Center for HIV, STD, TB, Prevention Informatics
Office. She is also working with the CCID Informatics Workgroup
in establishing roles and responsibilities for the newly organizing
CCID Informatics Office.
Robin is one of 200 Certified Business Analysis
Professionals (CBAP) and is uniquely qualified to discuss the
struggles between the Project Manager and Business Analyst on
a project team.
Robin has many years of project and program
management experience in private as well as the public sector.
Her education includes a BBA from Georgia State University as
well as numerous certifications. Robin achieved her Project
Management Professional (PMP® ) designation in 2004 and
is actively involved in the Project Management Institute serving
as Program Director for Education in 2006 and currently on the
bylaws committee for the Atlanta Chapter.
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Earned
Value Analysis – Eric Hughes, PMP®
A
workshop for mastering an understanding of the key elements
of earned value analysis as it pertains to scope, cost, schedule
and optimum planning and control. This workshop will teach you
how to predict future project performance based on historical
data as well as how to display and interpret Earned Value Analysis
results in graphical form.
Course Objectives:
At the end of this course, class participants
should be able to:
- List the planning elements that are essential
to setting up projects for Earned Value tracking.
- Understand the importance of Earned Value
in managing your projects.
- Understand Earned Value terminology and
formulas.
- Demonstrate how to calculate cost and schedule
variances and apply other Earned Value metrics to determine
current project performance.
- Forecast final cost and schedule results
using the cost performance index and the schedule performance
index and graphically display results.
- Identify what must be done to implement
Earned Value effectively.
“Excellent
class on a very difficult subject - Eric was very good, knew
his subject and answered all questions” – Class
Attendee
Biography:
A graduate of West Point, Eric Hughes enjoyed
a 20-year career as an officer in the U.S. Army. He held progressively
demanding assignments in Systems Analysis and Personnel Management
throughout the United States and Europe.
After his military career, Eric joined Byers Engineering Company
in 1998 as a Business Process Manager and was responsible for
promoting project management principles and standards throughout
the company. As a Director for operations and planning, his
responsibilities included oversight of program management throughout
the data services and software development organizations. He
developed a quality control process based on the American National
Standards for Sampling Attributes and was responsible for the
overall Quality Assurance Compliance Audit Program.
Eric currently works as a Six Sigma Black Belt and Deployment
Leader for ZC Sterling. He collaborates with product line executives
to identify potential areas for improvement and leads project
teams thru the Six Sigma DMAIC (Define, Measure, Analyze, Improve,
Control) methodology. He also provides Six Sigma Green Belt
training, coaching and mentoring throughout the organization.
As a private consultant, Eric works with local companies to
develop project management and process improvement capabilities.
He is also an Adjunct Professor in Shorter College’s School
of Business.
Eric has an advanced degree in Industrial Engineering and Operations
Research from Penn State. He has his Project Management Professional
(PMP®) certification from the Project Management Institute
(PMI). He also received his Six Sigma Black Belt training and
certification from Georgia Tech College of Management and is
an American Society for Quality Certified Six Sigma Black Belt
(CSSBB).
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Saving
Troubled Projects - Manny Rodriguez, PMP® , C.P.M
This
seminar presents the "nuts and bolts" about taking a failing
project and restoring it to a meaningful conclusion. The driving
concept in this fast-paced course is based on the concept that
the project must be saved. It will give the participant the
foundation in which to apply experience, tools and techniques
as means of salvaging the project in a tight time frame. The
course not only explores the planning and recovery, but the
student will develop a clear understanding of constraints and
what is required in order to deliver customer satisfaction.
Biography:
Manny's
focus is the transformation of business needs into successful
ventures through the use of proven project management tools
and techniques. He is an experienced instructor, consultant
and advisor, having done work in the US, Mexico, Spain, Brazil,
Australia, Canada and Puerto Rico. His experience expands 20
plus years in the interralated disciplines of telecommunications
engineering, project management, procurement, organizational
design and development, process engineering, quality management
and project team facilitation. He has held numerous management
positions including Senior Director of Operations with responsibilities
ranging from multi-disciplilne, multi-million dollar projects
utilizing internal and external resources. Manny's accomplishments
include:
- Teaching
over 4,000 students, maintaining an overall satisfactory rating
greater than 90 percent
- Negotiating,
formulating and managing contracts with extraordinary requirements,
capital budget purchases and system enhancements
Manny
has a BS in Management from Barry University and a Master's
Certificate in Project Management from George Washington University.
He is a Project Management Professional (PMP® ) and a Certified
Prchasing Manager (C.P.M).
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Lessons
Learned Best Practices – Lisa A. Grant, MBA, PMP®
“The
definition of insanity is doing the same thing over and over
and expecting different results” – Unknown
Today’s
companies are increasingly projectized. Valuable education and
experience is achieved with each project undertaken by an organization.
However, those experiences are often lost and not leveraged
to improve future projects of the organization.
By
definition, a project is a temporary endeavor. Once it is over
the team is usually assigned to other projects, and all of the
lessons learned go with them. It is the project manager’s
responsibility to collect this valuable information and archive
it in order for it to be leveraged in similar projects.
Biography:
Lisa A. Grant is a Professional Project Manager.
Not because she achieved the PMP® certificate from the Project
Management Institute in 1996, but because she has committed
her career to the advancement of the project management discipline
through consulting, training, coaching and volunteering. She
has influenced and improved project management processes in
various industries and functional areas such as Knowledge Management,
Healthcare, e-Learning, State and Federal Government, Automotive,
Manufacturing, Supply Chain, Human Resources, Payroll, Textile,
and Beverage verticals.
Her consulting value proposition stems from 20+ years of Information
Technology experience including full life-cycle application
development (SDLC), software implementations, e-learning product
launches, Program Management Office creation, Business Process
Mapping, and process improvement business consulting.
Her tactical training experience includes e-learning, instructor-led
programs and involvement in communities of practice. She is
also a fervent blogger and podcaster of Project Management topics
and war stories. Personal improvement is Lisa’s passion
and she regularly coaches new project managers, and is an official
mentor for Toastmasters Club 8708.
She has serviced PMI in various volunteer roles such as a
participant on Global PMP® exam writing committees, as the
Program Manager for the Certification and Education Committee
of the Atlanta Chapter, and is currently the President of the
Atlanta Chapter. Additionally, she performed the role of Secretary
for Toastmasters Club 8708 in 2005, and was Program Director
for the Atlanta Microsoft Project Association in 2006.
“Providing
handouts allowed attendees to take back to their jobs a working
instrument" – Class Attendee
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Measuring
Global Project Performance and Value – Andrew Gurbaxani,
PMP®
Projects
in many industries are increasingly being performed on a global
basis by virtual teams. The lack of direct personal contact
between project team members, who may or may not have the same
employer and almost certainly operate in different cultural
and work environments, can lead to project execution issues.
This situation emphasizes the need for increased coordination
by project managers, and the critical need for real-time project
reporting against standardized project metrics. In addition
to these internal project performance measures, there is a real
need to establish external (customer-facing) measures of the
value provided by the project. This presentation will address
both internal and external measures of project performance and
value.
Biography:
Mr. Gurbaxani has 20+ years of experience as
a technology project manager and consultant. He has worked for
the past 10 years as a program manager and consultant in the
customer service / technical support areas. He has worked with
a number of Fortune 500 companies in a wide variety of industries
to help them implement state-of-the-art contact center technologies
and improve operational efficiencies. His most recent experiences
have been with customers in the digital broadband (telecom/cable),
hospitality, and professional services industries.
His specialty is helping these managers measure their organization’s
baseline performance, use those measures to suggest tactical
and strategic improvement initiatives, implement new technologies
and processes aimed at realizing operational improvement, and
establish as well as achieve targeted improvement metrics. During
the past eight years working for leading customer service software
vendors, he has successfully delivered multiple implementations
making extensive use of offshore development resources (primarily
in India). He has written numerous articles in the technology
area, most recently “Measuring Global Project Performance
and Value” for the Atlanta PMI Professional Development
Day meeting (August, 2006).
Mr. Gurbaxani has a MS in Management from the MIT Sloan School
and a MS in Electrical Engineering from Stanford. He has been
a certified PMP® since 2001. He is also a member of Atlanta
Telecom Professionals (ATM), MIT Enterprise Forum, and CRM Association
of Atlanta.
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Overview
of Six Sigma – Eric Hughes, PMP®
This
class is for the PM who wants to know what the fuss is all about
when it comes to Six Sigma, and how it relates to project management.
It will answer the following questions:
•
What is Six Sigma?
• Where did Six Sigma come from?
• What are the Key Elements of Six Sigma
• What is the Six Sigma Methodology
• What tools does Six Sigma use?
• What is the Six Sigma Team Structure?
• Where can I get more information?
• What type of training is available
Biography:
A
graduate of West Point, Eric Hughes enjoyed a 20-year career
as an officer in the U.S. Army. He held progressively demanding
assignments in Systems Analysis and Personnel Management throughout
the United States and Europe.
After his military career, Eric joined Byers Engineering Company
in 1998 as a Business Process Manager and was responsible for
promoting project management principles and standards throughout
the company. As a Director for operations and planning his responsibilities
included oversight of program management throughout the data
services and software development organizations. He developed
a quality control process based on the American National Standards
for Sampling Attributes and was responsible for the overall
Quality Assurance Compliance Audit Program.
Eric
currently works with local companies as a private consultant
to develop project management and process improvement capabilities.
He is also an Adjunct Professor in Shorter College’s School
of Business.
Eric
has an advanced degree in Industrial Engineering and Operations
Research from Penn State. He has his Project Management Professional
(PMP® ) certification from the Project Management Institute
(PMI) and his Six Sigma Black Belt certification from Georgia
Tech College of Management.
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Managing
Project Risk - Manny Rodriguez, PMP® , C.P.M
This
course is designed to give the participant a thorough understanding
of risks in projects. The course will take the participants
through the process of risk identification, evaluation and mitigation
planning for each risk identified. This seminar will serve as
a footing and guide to manage an effective project, keeping
within the confines of the triple constraints. In addition,
this course visits financial impacts as the result of negative
and positive risk outcomes.
Biography:
Manny's
focus is the transformation of business needs into successful
ventures through the use of proven project management tools
and techniques. He is an experienced instructor, consultant
and advisor, having done work in the US, Mexico, Spain, Brazil,
Australia, Canada and Puerto Rico. His experience expands 20
plus years in the interralated disciplines of telecommunications
engineering, project management, procurement, organizational
design and development, process engineering, quality management
and project team facilitation. He has held numerous management
positions including Senior Director of Operations with responsibilities
ranging from multi-disciplilne, multi-million dollar projects
utilizing internal and external resources. Manny's accomplishments
include:
- Teaching
over 4,000 students, maintaining an overall satisfactory rating
greater than 90 percent
- Negotiating,
formulating and managing contracts with extraordinary requirements,
capital budget purchases and system enhancements
Manny
has a BS in Management from Barry University and a Master's
Certificate in Project Management from George Washington University.
He is a Project Management Professional (PMP® ) and a Certified
Prchasing Manager (C.P.M).
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Supplier
Management Principles for Project Managers - Manny Rodriguez,
PMP® , C.P.M
Understanding
supplier management is a key factor in achieving effective results
in projects. This course will teach the participants the basics
of planning, forming, negotiating and managing contracts. You
will learn the rules taht govern commercial transactions and
how to structure the relationship with suppliers in order to
achieve desired results. Further, we will examine the contracting
process in terms of make or buy decisions, the solicitation
process, the evaluation, supplier selection and contract administration.
Biography:
Manny's
focus is the transformation of business needs into successful
ventures through the use of proven project management tools
and techniques. He is an experienced instructor, consultant
and advisor, having done work in the US, Mexico, Spain, Brazil,
Australia, Canada and Puerto Rico. His experience expands 20
plus years in the interralated disciplines of telecommunications
engineering, project management, procurement, organizational
design and development, process engineering, quality management
and project team facilitation. He has held numerous management
positions including Senior Director of Operations with responsibilities
ranging from multi-disciplilne, multi-million dollar projects
utilizing internal and external resources. Manny's accomplishments
include:
- Teaching
over 4,000 students, maintaining an overall satisfactory rating
greater than 90 percent
- Negotiating,
formulating and managing contracts with extraordinary requirements,
capital budget purchases and system enhancements
Manny
has a BS in Management from Barry University and a Master's
Certificate in Project Management from George Washington University.
He is a Project Management Professional (PMP® ) and a Certified
Prchasing Manager (C.P.M).
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MS
Project Advanced Topics – Chuck Magee, PMP®
The
advanced Microsoft Project class will cover the most challenging
of topics often faced by experienced project managers using
this tool. More specifically we will go inside Microsoft Project.
We will:
• discover new ways to more quickly build effective and
complex project schedules;
• learn advanced tips & techniques;
• see how to dynamically level multiple resources;
• find new ways to manage multiple projects with Master
Projects; and
• leverage the advanced reporting /analysis methods integrated
with other Office products such as InfoPath, SharePoint, Integrated
Excel spreadsheets, etc.
This class is for advanced users who want to “make this
tool work for you vs. you working for the tool.”
Biography
Chuck
Magee is the Managing Principle of Technology Project Mentoring
Group http://www.techpmg.com.
He is a senior Project Manager with extensive experience in
business development, program management, and services delivery
focused on software implementations and technology consulting.
He is also a recognized expert in Enterprise Project Management,
partner based solution sales/delivery, and multi-industry management
consulting. Mr. Magee’s previous business experiences
include consulting for Microsoft Business Solutions, Manager
and Executive Consultant for IBM Global Services and a manager
at KPMG consulting.
Mr.
Magee’s education includes an MBA from Georgia State University,
a BS in Electrical Engineering from Ohio State University and
Graduate level courses in Computer Science from the University
of Kentucky. He was awarded One Divisional Team Sales designation,
three IBM “Top Gun” Achievement awards and one IBM
Innovation award. In July 2000 he spoke at the Manugustics User’s
Conference on “Supply Chain Planning and eBusiness Solutions.”
Additionally,
Mr. Magee is a Six Sigma Green Belt, PMP® by PMI, Production
& Inventory Mgmt by APICS (CPIM), Manufacturing Technologist
by SME, Information Technology Specialist by IBM. He is also
the Director of Programs for Microsoft Project User’s
Group, a member of the Project Mgmt Institute (PMI) and APICS,
has been listed in the “Who’s Who” National
Registry, and serves on the Council of Logistics Mgmt.
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Understanding
the Secrets of MS Project – Lisa Grant, MBA, PMP®
Whether
you've been using MS Project for years, you are just beginning
or simply need a brushup, you'll walk away from this class with
a valuable tidbit or two. Students follow along with the instructor
as she builds a sample schedule from the bottom up. Several
times students have remarked, "I've been using Project for years
and just realized I've been doing it all wrong." The class focus
is on building a dynamic schedule and using the powerful scheduling
engine of MS Project. The instructor walks through the "secret
formula" and demonstrates the changes to the schedule as the
task types are changed and the 3 variables of the formula are
recalculated. This is where schedules often go awry and seem
to take on a life of their own.
This
class is for people who are actively using MS Project, and would
like to understand the tool better. It is for the beginner to
intermediate user and will be taught on MS Office Project 2003
not 2007. Some aspects will seem like basic review, however,
it's impossible to teach bottom up schedule development without
covering a few things people may already know.
Students
will receive a hardcopy of the presentation as class materials.
PM best practices for building dynamic project schedules are
also incorporated.
Requirements:
A
laptop with at least MS Project 2003 is required for this class.
Each participant is expected to bring his or her laptop and
power cord to the class.
“I
have been to a few classes over the years on MS Project and
my use, again, over the years --- until recently --- has been
somewhat sporadic. I thought this class was very well presented
and a lot of things clicked for me this time to really help
me understand how Project actually works and how to best use
it to your advantage. No one before in any class I have taken
took the approach that Lisa did to really get across how Project
functions.
I believe it is good to have some experience under your belt,
to have struggled with getting it to work and setting up and
managing workplans. Lisa was a very good instructor, she obviously
understood all that she was teaching from an actual use standpoint
and not just an academic one. It was well worth the day spent
going through the class. “
Biography:
Lisa A. Grant, MBA, PMP®,
AC-Bronze
Lisa A. Grant is a Professional Project Manager.
Not because she achieved the PMP® certificate from the Project
Management Institute in 1996, but because she has committed
her career to the advancement of the project management discipline
through consulting, training, coaching and volunteering. She
has influenced and improved project management processes in
various industries and functional areas such as Knowledge Management,
Healthcare, e-Learning, State and Federal Government, Automotive,
Manufacturing, Supply Chain, Human Resources, Payroll, Textile,
and Beverage verticals.
Her consulting value proposition stems from
20+ years of Information Technology experience including full
life-cycle application development (SDLC), software implementations,
e-learning product launches, Program Management Office creation,
Business Process Mapping, and process improvement business consulting.
Her tactical training experience includes e-learning,
instructor-led programs and involvement in communities of practice.
She is also a fervent blogger and podcaster of Project Management
topics and war stories. Personal improvement is Lisa’s
passion and she regularly coaches new project managers, and
is an official mentor for Toastmasters Club 8708.
She has serviced PMI in various volunteer roles
such as a participant on Global PMP® exam writing committees,
as the Program Manager for the Certification and Education Committee
of the Atlanta Chapter, and is currently the President of the
Atlanta Chapter. Additionally, she performed the role of Secretary
for Toastmasters Club 8708 in 2005, and was Program Director
for the Atlanta Microsoft Project Association in 2006.
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Financial
Concepts for Project Managers- Manny Rodriguez, PMP® , C.P.M
This
course is a must for project managers. It focuses on the critical
importance of understanding financial management concepts for
the individual success of projects whether they are internal
to the corporation or external to the client. In addition, it
will enable the participant to fulfill the financial responsibilities
of the job and will provide the knowledge and tools to successfully
assume the financial responsibilities of the project management
environment. This course is designed to provide a fundamental
understanding of corporate financial management, and reinforce
project cost management and communications as learned in other
project management courses.
Biography:
Manny's
focus is the |